Digital Generation Terms & Conditions

Introduction 

  1. This website can be accessed at www.za.store.asus.com (the “Website”) and is operated by Digital Generation Pty Ltd.  
  2. These Terms and Conditions are binding and enforceable against every person who uses and accesses this Website, including but not limited to registering on our website you agree to the terms and conditions and are bound and acknowledge thereof. 
  3. This Website allows you to shop online for ASUS and ROG Products (“Goods”) As well as warranties.

Important Notice 

  1. These Terms and conditions apply to consumers (CPA) according to the Consumer protection act, 68 of 2008 
  2. Please draw your attention to these Terms and conditions and understand that they should be carefully noted. 
  3. If there is any provision that you do not understand in these Terms and conditions, it is your responsibility to contact us to explain it to you before accepting any of the Terms and conditions or continuing to use our website.

Intellectual Property Rights  

  1. We are an ASUS-authorized independent reseller and have the intellectual property rights in the ASUS shop including the services and any published material. Those works are protected by copyright, trademark, database rights and other such intellectual property laws and treaties around the world. All such rights are reserved. 
  2. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 
  3. If you print, copy, or download any part of the ASUS shop in breach of these terms of use, your right to use the ASUS shop will cease immediately and you must return or destroy any copies of the materials you have made. 
  4. Using the ASUS shop does not give you permission to link to it or to use any of the trademarks, designs and/or logos contained within it. 
  5. ASUS shop and all logos on the Website are business names and marks which are the property of Five Tech or ASUSTeK Computer Incorporated.

Regular Changes to the ASUS Shop   

We aim to update the ASUS shop and maintain the services regularly, which may involve changing the content at any time. If the need arises out of our control, we may suspend access to the ASUS shop or the services or close it indefinitely. Any of the material on the ASUS shop may be outdated at any given time, and we are under no obligation to update such material.

Our Liability 

  1. Whilst we have taken every care in the preparation of the content of the ASUS shop, we cannot guarantee that it is accurate or error-free. We will not be responsible for any errors, omissions or for any technical difficulties you may experience with the ASUS shop. Except as set out in this condition, all conditions, warranty, and representations, expressed or implied by statute, common law or otherwise, in relation to the supply, non-supply or delay in supplying the services are excluded to the extent permitted by law. 
  2. We shall not be liable to any person for any loss or damage which may arise from the use or misuse of the ASUS shop or any of the materials on the ASUS shop (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data, or goodwill). 
  3. Nothing in these terms of use shall operate to exclude or restrict our liability for:
    1. Death or personal injury resulting from negligence.
    2. Fraud or deceit; or
    3. For any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

Privacy Policy

We process information about you in accordance with our Privacy Policy. By using the ASUS shop and/or our services, you consent to such processing of your personal data and you warrant that all data provided by you is accurate. 

Links from the ASUS Shop 

Where the ASUS shop contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss/ damage that may arise from your use of them.

Registration and use of the website 

  1. Only registered users may purchase from this website. Should you wish to purchase as a visitor, you will still be required to provide us with information that will be stored in compliance with the POPI Act to complete your transaction. 
  2. You are required to provide true and accurate information about yourself if prompted and requested by an ASUS registration process. ASUS will not be held liable for any incorrect information entered by you.  
  3. At any time, you may access and correct your information or update your preferences. 
  4. For security purposes, you will be required to provide a username and password that will be unique. Please do not share these details with anyone. ASUS will not be held liable for any information that is shared by you with a third party.  
  5. If ASUS finds that the account/password of ASUS Account had been misappropriated, ASUS may immediately suspend or terminate such ASUS Account's password, account (or any part thereof) or use of this service and remove all the information related to such ASUS Account from this service. 
  6. By using the Website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. 
  7. You agree that you will not in any way use any device, software, or other instruments to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, another automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent.

Payment

  1. We are committed to providing secure online payment methods. All our transactions are completed using encrypted technology via third party payment methods. 
    1. Debit Card; Payment via debit card can be done using a third party payment method which will transfer you to PayFast who will complete your secure transaction. 
    2. Credit Card; Payment via credit card will be completed via PayFast during a secure transaction. Once your payment is complete, you will be redirected to our page.
    3. Instant EFT
    4. Mobicred
  2. You May contact us regarding your payment should you have any questions, or log into your profile to receive updates. You will also receive email communication regarding your order and payment.
  3. Payment Methods:

Mobicred Payments: 

Mobicred payments are subject to Mobicred terms and conditions, as well as managed by Mobicred. The terms and conditions for all Mobicred payments can be found at https://mobicred.co.za/terms-and-conditions. The interest and fees are charges at mobicred rates and are subject to change.  

PLEASE NOTE:  Your mobicred application will be processed in 1 business day once all required documentation has been submitted. During this time stock cannot be reserved. 

PayFast Payments: 

By submitting your payments via Payfast you agree that you have read the Terms and conditions set out by PayFast  End User Agreement | PayFast 

Delivery of Goods 

  1. We offer courier to your desired delivery address, home, office anywhere in South Africa. All delivery and tracking details are supplied to you at checkout. 
    1. Delivery costs will be, and are subject to an annual increase: 

    Delivery Option 

    Delivery Fee 

    Standard (FREE for orders R450) 

    R0.00 

    Next Day Delivery 

    R80.00 

    1 – 3 Business Days 

    R40.00 

  2. Our picking, packing and delivery is determined by what you order and where you are located. Delivery times may vary depending on the below estimates: 

    Standard Delivery 

    Destination 

    Delivery Time 

    Johannesburg, Cape Town, Pretoria 

    2 – 5 Working Days 

    Regional / Outlaying area 

    2 – 6 Working Days 

    Remote Area  

    3 – 7 Working Days 

    Next Day Delivery 

    Delivery Type 

    Delivery Time 

    Cut Off Time 

    Next Day Delivery 

    8am – 5pm 

    Pay and order before 2pm Previous day

  3. We do not ship internationally 
  4. All Packages must be signed for, if you are not available to sign for your package personally, please update your preferences in your profile by selecting a different recipient. 
  5. You will be able to track your order by following the link provided to you on email. If you did not receive a link please email the customer service email address provided on your invoice. Please note the countdown of shipping begins once your payment method has cleared. Business days refers to Mondays – Fridays and excludes Public Holidays.

Mobicred Payments: 

Mobicred payments are subject to Mobicred terms and conditions, as well as managed by Mobicred. The terms and conditions for all Mobicred payments can be found at https://mobicred.co.za/terms-and-conditions. The interest and fees are charges at mobicred rates and are subject to change.  

PLEASE NOTE:  Your mobicred application will be processed in 1 business day once all required documentation has been submitted. During this time stock cannot be reserved. 

PayFast Payments: 

By submitting your payments via Payfast you agree that you have read the Terms and conditions set out by PayFast  End User Agreement | PayFast 

Gift Vouchers and Coupons 

  1. At times, we reserve the right to offer gift vouchers, promo codes and coupons as part of a promotion which can be part of a fixed amount or percentage off. 
  2. We are entitled at any time to correct, change, or withhold a voucher including without limitation if a voucher has been issued in an unauthorized manner.  
  3. Coupons can only follow the below rules unless stipulated otherwise within a campaign: 
    1. Each coupon can only be used once 
    2. Only one coupon or voucher can be applied per order 
    3. Coupons cannot be exchanged for cash or credit 
    4. Coupons cannot be used to buy gift vouchers

Warranty’s and extensions  

  1. All products on the site will carry a 3-year warranty. 
  2. The 3-Year warranty will begin on the date of purchase, and we will refer to the invoice date for warranty start date. 

Warranty Terms and Conditions: 

This ASUS manufacturer warranty (hereafter referred to as “warranty”) is granted by ASUSTeK Computer Inc. (hereafter referred to as “ASUS”) to the Purchaser (hereafter referred to as “You”) of the ASUS computer system (hereafter referred to as the “product”). This warranty is being delivered with the product subject to the following terms and conditions. ASUS accredited Service Agents and Repair Centers will provide the services covered under this warranty, 

Warranty period of this product: 

This warranty period applies for the period defined on the warranty code emailed to you based on the purchase of the product. For Example, 24M means 24 Months, and 36M means 36 months from warranty start date. This warranty commences on the date that the product was first purchased by the end consumer (“date of purchase”). If the date of purchase is not applicable, the Warranty Period will be on the date that the product was first activated by an end customer recorded by ASUS (“Date of Activation”). If the date of activation cannot be applied or proof or purchase cannot be provided, the manufacture date as recorded by ASUS will be deemed the start of the warranty period. 

Warranty Period of Battery 

The warranty period of the battery is 12 months from date of Purchase* 

General 

ASUS warrants that the product to be free from defects in workmanship and materials for the Warranty period.  

  • The Warranty does not cover bundled items bought together such as cables, bag, mouse etc. 
  • If the product fails during the normal and proper use within the warranty period, ASUS , at its discretion, will repair or replace the defective parts of the product itself, with the new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied. 
  • This warranty applies only if the product was newly manufactured on the Date of Purchase and not sold as used, refurbished, or manufactured seconds. 
  • Please keep the original invoice for service requests and future use. 
  • This warranty does not cover failed use caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non-ASUS modifications to the product, any third-party software programs, normal wear and tear or any other event, act, default or omission outside ASUS’ control. 
  • All components that ASUS Service Center repair or replace will be under warranty for three months for the remainder of the warranty period, whichever is applicable. The repair center may recover the original configured operation system bundled with the product. ASUS will not restore or transfer any data or software from the product’s original storage media. If the product is repaired, all the users generated data may be permanently deleted.

 

Software Support 

The warranty covers the hardware of the product. ASUS will provide technical support for the preinstalled software only when it comes to the proper functioning of the hardware, for any issues regarding the software. We advise you to review the user manuals, ASUS support website, and third-party support center. 

Exclusions from this limited warranty service 

The warranty only covers technical hardware issues during the warranty period and in normal use conditions. It applies to the firmware issues but not to any other software issues or customer included damages or circumstances such as but not limited to: 

  • The product being tampered with, repaired and/or modified by non-authorized personnel. 
  • The serial number of the product, components or accessories have been altered, cancelled, or removed 
  • Obsolescence 
  • Damage, (accidental or otherwise) to the product that does not impact the products operation and functions such as without limitation to rust, change in colour, texture or finish, wear and tear and gradual deterioration 
  • Damage to the product caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect, or improper maintenance. 
  • Damage caused by improper installation or connection of malfunctioning of a peripheral device such as a USB, printer optical drive or network card. 
    Non-usability due to lost or forgotten passwords.

Repairs

Asus have 3 ways to log a repair in South Africa 

  • Asus Service Partner 
  • The pre-installed MyAsus app 
  • Asus website 

In case a notebook is faulty, it must be sent to an ASP (Authorized Service Partner) 

ASP/Service center addresses 

Please check the following website for updated service information - https://www.asus.com/za/support/Service-Center/South%20Africa 

The following are not considered as warranty repairs 

-CID (customer induced damage) or physical damage such as, but not limited to, cracked/broken LCD, pimples on the covers (wrong screw inserted into wrong place), Liquid damage, Burn damage (including power surge or spike), damaged covers, damaged I/O slots (USB, HDMI, etc.) Software related faults such as, but not limited to, 3rd party software, viruses, etc. 

Available Services in South Africa 

Carry-In, Pick-Up and Return or Onsite repair 

Please always include copies of the purchase invoices when notebooks are sent in for repairs 

Carry-in 

The faulty unit can be taken to or dropped off at one of the addresses in the link https://www.asus.com/za/support/Service-Center/South%20Africa 

PUR (Pick Up and Return) – within South Africa only 

PUR service is valid for In-Warranty Desktops, All-in-One and notebooks within South African borders. 

Customer can log a request for PUR online - https://rma.asus-europe.eu/za 

The customer will have to complete information online, provide a collection address, contact number, give the reported fault, choose the closest repair center, agree to the terms and conditions, and upload a copy of the purchase invoice. The request will be validated and forwarded to the ASP. 

The customer needs to make sure that the notebook is properly packed with sufficient packaging to avoid any damage during transportation the ASP will contact the customer to arrange collection 

Once collected, the unit will be sent to the chosen repair location (typically 2 days from collection date to delivery to the service partner). 

Onsite repair – within South Africa only 

Onsite repair service is valid for In-Warranty Desktops, All-in-One and notebooks within South African borders. The Onsite service is only available to a device with a valid Onsite registered to the serial number Customer can log a request for PUR online - https://rma.asus-europe.eu/za 

The customer will have to complete information online, provide a collection address, contact number, give the reported fault, agree to the terms and conditions, and upload a copy of the purchase invoice. 

The request will be validated and forwarded to the ASP. The ASP will contact the customer to verify the fault and setup an onsite visit. Onsite requests registered before 14:00 will be attended by the next business day and after 14:00 will be attended to 2nd next busines day. Onsite request within 50Km radius from the major cities will be Next business day. Onsite request more than 50km will be attended to on best effort basis. 

Repairs at the ASPs 

The ASP will book the unit into their system, using the customer information and invoice date. 

The ASP will assess and test the notebook for all faults, using Asus test tools. 

IW (In Warranty) repairs 

The ASP will order the required parts. 

Most parts are available at the ASPs and are allocated to the repair within 2 days of the order. 

If parts are not available at the repair center, it should be delivered within 7 to 10 days (depending on external factors, such as shipping delays, customs clearance, etc.) Once the parts are available in the workshop, the notebooks are repaired. 

 OOW (Out Of Warranty) repairs 

If any damages or out of warranty conditions are found, the ASP will quote the customer for repairs 

Only when the customer accepts and pay the quotation will the part be ordered and the notebook repaired 

 Completed Repairs 

After the repairs, the ASP will run a series of tests to confirm that the repaired unit has no more faults. 

Only when all tests have passed, can the ASP release the notebooks back to the customers 

For carry-in cases, the ASP will contact the customers to inform them that the repairs are completed and are ready for collection 

For pick-up and return cases, the ASP will contact the customer and arrange for the delivery of the repaired unit 

 Preinstalled MyAsus app 

Updated contact information is available in the MyAsus app that is preinstalled on all notebooks. 

MyAsus app has built-in diagnostic tests, link to FAQs and driver updates, as well as support features like online chat, email us and contact 

 

Customers can install MyAsus app on their mobile phones to enhance communication, track the repair status, register warranty, check 

 

FAQ and contact Asus support team. 

Support and Service Hotline 

+27 10 329 3999

Email address: Customerservice@asusstoreza.co.za

“Email Us” web form - https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en-za 

Online chat – click the “Online Chat” link on the bottom right of www.asus.com/za

Returns

Unwanted goods 

You can return an unwanted product to us at no charge, provided: 

  • it is undamaged and unused, with the original labels and stickers still attached. 
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). 
  • it is not missing any accessories or parts. 
  • you log a return on the Website within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective: and 
  • it is not one of the products listed below: 

a product which has been personalized for you or made to your specifications. 

We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference). 

Not what you ordered? 

If we have accidentally delivered the incorrect package to you, please contact us immediately and we will arrange a collection and redelivery of your correct parcel at no charge.  

Defective Products 

We do our best to ensure that all products are quality checked and delivered to you in good working order without defects. A defect is a imperfection in the manufacture of a product that would make it not acceptable for resale or purchase. 

If you notify us within 7 days of damage to your goods occurring on delivery of your order, you can return it to us at no charge and, if stock is available, we will do our best to immediately arrange a replacement. If your return request falls within this policy and is deemed eligible for a return, we will: 

- replace the correct product to you (if the correct product is available) or. 

- credit your account with the purchase price of the product or: 

- refund you with the purchase price of the product.  

Refunds

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return,  or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only. 

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT or COD (cash on delivery) will be refunded to your nominated bank account. 

Indemnity

you agree to defend, indemnify, and hold harmless ASUS and its affiliates, service providers, syndicators, distributors, licensors, officers, directors and employees, from and against any and all losses, damages, liabilities, and expenses arising out of any claim or demand (including reasonable attorneys' fees and court costs), due to or in connection with your violation of this notice or any applicable law or regulation, or third-party right. 

For further information regarding this notice and referenced guidelines, contact ASUS Legal Compliance Department by registered mail, facsimile, e-mail, or phone at: 

 

ASUSTeK Computer Inc. 

Company Representative: xxxx 

Legal Affairs Center 

Legal Compliance Department 

Address: 15, Li-Te Rd., Taipei 112, Taiwan 

Email: LegalCompliance@asus.com 

Telephone: (886) 2 2894 3447 

Fax: (886) 2 2890 7674 

Introduction

  1. This website can be accessed at www.za.store.asus.com (the “Website”) and is operated by Digital Generation Pty Ltd.  
  2. These Terms and Conditions are binding and enforceable against every person who uses and accesses this Website, including but not limited to registering on our website you agree to the terms and conditions and are bound and acknowledge thereof. 
  3. This Website allows you to shop online for ASUS and ROG Products (“Goods”) As well as warranties.

Important Notice

  1. These Terms and conditions apply to consumers (CPA) according to the Consumer protection act, 68 of 2008 
  2. Please draw your attention to these Terms and conditions and understand that they should be carefully noted. 
  3. If there is any provision that you do not understand in these Terms and conditions, it is your responsibility to contact us to explain it to you before accepting any of the Terms and conditions or continuing to use our website.

Intellectual Property Rights

  1. We are an ASUS-authorized independent reseller and have the intellectual property rights in the ASUS shop including the services and any published material. Those works are protected by copyright, trademark, database rights and other such intellectual property laws and treaties around the world. All such rights are reserved. 
  2. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 
  3. If you print, copy, or download any part of the ASUS shop in breach of these terms of use, your right to use the ASUS shop will cease immediately and you must return or destroy any copies of the materials you have made. 
  4. Using the ASUS shop does not give you permission to link to it or to use any of the trademarks, designs and/or logos contained within it. 
  5. ASUS shop and all logos on the Website are business names and marks which are the property of Five Tech or ASUSTeK Computer Incorporated.

Regular Changes to the ASUS Shop

We aim to update the ASUS shop and maintain the services regularly, which may involve changing the content at any time. If the need arises out of our control, we may suspend access to the ASUS shop or the services or close it indefinitely. Any of the material on the ASUS shop may be outdated at any given time, and we are under no obligation to update such material.

Our Liability

  1. Whilst we have taken every care in the preparation of the content of the ASUS shop, we cannot guarantee that it is accurate or error-free. We will not be responsible for any errors, omissions or for any technical difficulties you may experience with the ASUS shop. Except as set out in this condition, all conditions, warranty, and representations, expressed or implied by statute, common law or otherwise, in relation to the supply, non-supply or delay in supplying the services are excluded to the extent permitted by law. 
  2. We shall not be liable to any person for any loss or damage which may arise from the use or misuse of the ASUS shop or any of the materials on the ASUS shop (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data, or goodwill). 
  3. Nothing in these terms of use shall operate to exclude or restrict our liability for:
    1. Death or personal injury resulting from negligence.
    2. Fraud or deceit; or
    3. For any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

Privacy Policy

We process information about you in accordance with our Privacy Policy. By using the ASUS shop and/or our services, you consent to such processing of your personal data and you warrant that all data provided by you is accurate. 

Links from the ASUS Shop

Where the ASUS shop contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss/ damage that may arise from your use of them.

Registration and use of the website

  1. Only registered users may purchase from this website. Should you wish to purchase as a visitor, you will still be required to provide us with information that will be stored in compliance with the POPI Act to complete your transaction. 
  2. You are required to provide true and accurate information about yourself if prompted and requested by an ASUS registration process. ASUS will not be held liable for any incorrect information entered by you.  
  3. At any time, you may access and correct your information or update your preferences. 
  4. For security purposes, you will be required to provide a username and password that will be unique. Please do not share these details with anyone. ASUS will not be held liable for any information that is shared by you with a third party.  
  5. If ASUS finds that the account/password of ASUS Account had been misappropriated, ASUS may immediately suspend or terminate such ASUS Account's password, account (or any part thereof) or use of this service and remove all the information related to such ASUS Account from this service. 
  6. By using the Website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. 
  7. You agree that you will not in any way use any device, software, or other instruments to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, another automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent.

Payment

  1. We are committed to providing secure online payment methods. All our transactions are completed using encrypted technology via third party payment methods. 
    1. Debit Card; Payment via debit card can be done using a third party payment method which will transfer you to PayFast who will complete your secure transaction. 
    2. Credit Card; Payment via credit card will be completed via PayFast during a secure transaction. Once your payment is complete, you will be redirected to our page.
    3. Instant EFT
    4. Mobicred
  2. You May contact us regarding your payment should you have any questions, or log into your profile to receive updates. You will also receive email communication regarding your order and payment.
  3. Payment Methods:

Mobicred Payments: 

Mobicred payments are subject to Mobicred terms and conditions, as well as managed by Mobicred. The terms and conditions for all Mobicred payments can be found at https://mobicred.co.za/terms-and-conditions. The interest and fees are charges at mobicred rates and are subject to change.  

PLEASE NOTE:  Your mobicred application will be processed in 1 business day once all required documentation has been submitted. During this time stock cannot be reserved. 

PayFast Payments: 

By submitting your payments via Payfast you agree that you have read the Terms and conditions set out by PayFast  End User Agreement | PayFast 

Delivery of Goods

We offer courier to your desired delivery address, home, office anywhere in South Africa. All delivery and tracking details are supplied to you at checkout. 
    1. Delivery costs will be, and are subject to an annual increase: 

    Delivery Option 

    Delivery Fee 

    Standard (FREE for orders R450) 

    R0.00 

    Next Day Delivery 

    R80.00 

    1 – 3 Business Days 

    R40.00 

  • Our picking, packing and delivery is determined by what you order and where you are located. Delivery times may vary depending on the below estimates: 

    Standard Delivery 

    Destination 

    Delivery Time 

    Johannesburg, Cape Town, Pretoria 

    2 – 5 Working Days 

    Regional / Outlaying area 

    2 – 6 Working Days 

    Remote Area  

    3 – 7 Working Days 

    Next Day Delivery 

    Delivery Type 

    Delivery Time 

    Cut Off Time 

    Next Day Delivery 

    8am – 5pm 

    Pay and order before 2pm Previous day

  • We do not ship internationally 
  • All Packages must be signed for, if you are not available to sign for your package personally, please update your preferences in your profile by selecting a different recipient. 
  • You will be able to track your order by following the link provided to you on email. If you did not receive a link please email the customer service email address provided on your invoice. Please note the countdown of shipping begins once your payment method has cleared. Business days refers to Mondays – Fridays and excludes Public Holidays. 
  • Mobicred Payments: 

    Mobicred payments are subject to Mobicred terms and conditions, as well as managed by Mobicred. The terms and conditions for all Mobicred payments can be found at https://mobicred.co.za/terms-and-conditions. The interest and fees are charges at mobicred rates and are subject to change.  

    PLEASE NOTE:  Your mobicred application will be processed in 1 business day once all required documentation has been submitted. During this time stock cannot be reserved. 

    PayFast Payments: 

    By submitting your payments via Payfast you agree that you have read the Terms and conditions set out by PayFast  End User Agreement | PayFast 

    Gift Vouchers and Coupons

    1. At times, we reserve the right to offer gift vouchers, promo codes and coupons as part of a promotion which can be part of a fixed amount or percentage off. 
    2. We are entitled at any time to correct, change, or withhold a voucher including without limitation if a voucher has been issued in an unauthorized manner.  
    3. Coupons can only follow the below rules unless stipulated otherwise within a campaign: 
      1. Each coupon can only be used once 
      2. Only one coupon or voucher can be applied per order 
      3. Coupons cannot be exchanged for cash or credit 
      4. Coupons cannot be used to buy gift vouchers

    Warranty’s and extensions

    1. All products on the site will carry a 3-year warranty. 
    2. The 3-Year warranty will begin on the date of purchase, and we will refer to the invoice date for warranty start date. 

    Warranty Terms and Conditions: 

    This ASUS manufacturer warranty (hereafter referred to as “warranty”) is granted by ASUSTeK Computer Inc. (hereafter referred to as “ASUS”) to the Purchaser (hereafter referred to as “You”) of the ASUS computer system (hereafter referred to as the “product”). This warranty is being delivered with the product subject to the following terms and conditions. ASUS accredited Service Agents and Repair Centers will provide the services covered under this warranty, 

    Warranty period of this product: 

    This warranty period applies for the period defined on the warranty code emailed to you based on the purchase of the product. For Example, 24M means 24 Months, and 36M means 36 months from warranty start date. This warranty commences on the date that the product was first purchased by the end consumer (“date of purchase”). If the date of purchase is not applicable, the Warranty Period will be on the date that the product was first activated by an end customer recorded by ASUS (“Date of Activation”). If the date of activation cannot be applied or proof or purchase cannot be provided, the manufacture date as recorded by ASUS will be deemed the start of the warranty period. 

    Warranty Period of Battery 

    The warranty period of the battery is 12 months from date of Purchase* 

    General 

    ASUS warrants that the product to be free from defects in workmanship and materials for the Warranty period.  

    • The Warranty does not cover bundled items bought together such as cables, bag, mouse etc. 
    • If the product fails during the normal and proper use within the warranty period, ASUS , at its discretion, will repair or replace the defective parts of the product itself, with the new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied. 
    • This warranty applies only if the product was newly manufactured on the Date of Purchase and not sold as used, refurbished, or manufactured seconds. 
    • Please keep the original invoice for service requests and future use. 
    • This warranty does not cover failed use caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non-ASUS modifications to the product, any third-party software programs, normal wear and tear or any other event, act, default or omission outside ASUS’ control. 
    • All components that ASUS Service Center repair or replace will be under warranty for three months for the remainder of the warranty period, whichever is applicable. The repair center may recover the original configured operation system bundled with the product. ASUS will not restore or transfer any data or software from the product’s original storage media. If the product is repaired, all the users generated data may be permanently deleted.

     

    Software Support 

    The warranty covers the hardware of the product. ASUS will provide technical support for the preinstalled software only when it comes to the proper functioning of the hardware, for any issues regarding the software. We advise you to review the user manuals, ASUS support website, and third-party support center. 

    Exclusions from this limited warranty service 

    The warranty only covers technical hardware issues during the warranty period and in normal use conditions. It applies to the firmware issues but not to any other software issues or customer included damages or circumstances such as but not limited to: 

    • The product being tampered with, repaired and/or modified by non-authorized personnel. 
    • The serial number of the product, components or accessories have been altered, cancelled, or removed 
    • Obsolescence 
    • Damage, (accidental or otherwise) to the product that does not impact the products operation and functions such as without limitation to rust, change in colour, texture or finish, wear and tear and gradual deterioration 
    • Damage to the product caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect, or improper maintenance. 
    • Damage caused by improper installation or connection of malfunctioning of a peripheral device such as a USB, printer optical drive or network card. 
      Non-usability due to lost or forgotten passwords.

    Repairs

    Asus have 3 ways to log a repair in South Africa 

    • Asus Service Partner 
    • The pre-installed MyAsus app 
    • Asus website 

    In case a notebook is faulty, it must be sent to an ASP (Authorized Service Partner) 

    ASP/Service center addresses 

    Please check the following website for updated service information - https://www.asus.com/za/support/Service-Center/South%20Africa 

    The following are not considered as warranty repairs 

    -CID (customer induced damage) or physical damage such as, but not limited to, cracked/broken LCD, pimples on the covers (wrong screw inserted into wrong place), Liquid damage, Burn damage (including power surge or spike), damaged covers, damaged I/O slots (USB, HDMI, etc.) Software related faults such as, but not limited to, 3rd party software, viruses, etc. 

    Available Services in South Africa 

    Carry-In, Pick-Up and Return or Onsite repair 

    Please always include copies of the purchase invoices when notebooks are sent in for repairs 

    Carry-in 

    The faulty unit can be taken to or dropped off at one of the addresses in the link https://www.asus.com/za/support/Service-Center/South%20Africa 

    PUR (Pick Up and Return) – within South Africa only 

    PUR service is valid for In-Warranty Desktops, All-in-One and notebooks within South African borders. 

    Customer can log a request for PUR online - https://rma.asus-europe.eu/za 

    The customer will have to complete information online, provide a collection address, contact number, give the reported fault, choose the closest repair center, agree to the terms and conditions, and upload a copy of the purchase invoice. The request will be validated and forwarded to the ASP. 

    The customer needs to make sure that the notebook is properly packed with sufficient packaging to avoid any damage during transportation the ASP will contact the customer to arrange collection 

    Once collected, the unit will be sent to the chosen repair location (typically 2 days from collection date to delivery to the service partner). 

    Onsite repair – within South Africa only 

    Onsite repair service is valid for In-Warranty Desktops, All-in-One and notebooks within South African borders. The Onsite service is only available to a device with a valid Onsite registered to the serial number Customer can log a request for PUR online - https://rma.asus-europe.eu/za 

    The customer will have to complete information online, provide a collection address, contact number, give the reported fault, agree to the terms and conditions, and upload a copy of the purchase invoice. 

    The request will be validated and forwarded to the ASP. The ASP will contact the customer to verify the fault and setup an onsite visit. Onsite requests registered before 14:00 will be attended by the next business day and after 14:00 will be attended to 2nd next busines day. Onsite request within 50Km radius from the major cities will be Next business day. Onsite request more than 50km will be attended to on best effort basis. 

    Repairs at the ASPs 

    The ASP will book the unit into their system, using the customer information and invoice date. 

    The ASP will assess and test the notebook for all faults, using Asus test tools. 

    IW (In Warranty) repairs 

    The ASP will order the required parts. 

    Most parts are available at the ASPs and are allocated to the repair within 2 days of the order. 

    If parts are not available at the repair center, it should be delivered within 7 to 10 days (depending on external factors, such as shipping delays, customs clearance, etc.) Once the parts are available in the workshop, the notebooks are repaired. 

     OOW (Out Of Warranty) repairs 

    If any damages or out of warranty conditions are found, the ASP will quote the customer for repairs 

    Only when the customer accepts and pay the quotation will the part be ordered and the notebook repaired 

     Completed Repairs 

    After the repairs, the ASP will run a series of tests to confirm that the repaired unit has no more faults. 

    Only when all tests have passed, can the ASP release the notebooks back to the customers 

    For carry-in cases, the ASP will contact the customers to inform them that the repairs are completed and are ready for collection 

    For pick-up and return cases, the ASP will contact the customer and arrange for the delivery of the repaired unit 

     Preinstalled MyAsus app 

    Updated contact information is available in the MyAsus app that is preinstalled on all notebooks. 

    MyAsus app has built-in diagnostic tests, link to FAQs and driver updates, as well as support features like online chat, email us and contact 

     

    Customers can install MyAsus app on their mobile phones to enhance communication, track the repair status, register warranty, check 

     

    FAQ and contact Asus support team. 

    Support and Service Hotline 

    +27 10 329 3999

    Email address: Customerservice@asusstoreza.co.za

    “Email Us” web form - https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en-za 

    Online chat – click the “Online Chat” link on the bottom right of www.asus.com/za

    Returns

    Unwanted goods 

    You can return an unwanted product to us at no charge, provided: 

    • it is undamaged and unused, with the original labels and stickers still attached. 
    • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). 
    • it is not missing any accessories or parts. 
    • you log a return on the Website within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective: and 
    • it is not one of the products listed below: 

    a product which has been personalized for you or made to your specifications. 

    We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference). 

    Not what you ordered? 

    If we have accidentally delivered the incorrect package to you, please contact us immediately and we will arrange a collection and redelivery of your correct parcel at no charge.  

    Defective Products 

    We do our best to ensure that all products are quality checked and delivered to you in good working order without defects. A defect is a imperfection in the manufacture of a product that would make it not acceptable for resale or purchase. 

    If you notify us within 7 days of damage to your goods occurring on delivery of your order, you can return it to us at no charge and, if stock is available, we will do our best to immediately arrange a replacement. If your return request falls within this policy and is deemed eligible for a return, we will: 

    - replace the correct product to you (if the correct product is available) or. 

    - credit your account with the purchase price of the product or: 

    - refund you with the purchase price of the product.  

    Refunds

    If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return,  or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only. 

    Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT or COD (cash on delivery) will be refunded to your nominated bank account. 

    Refunds

    you agree to defend, indemnify, and hold harmless ASUS and its affiliates, service providers, syndicators, distributors, licensors, officers, directors and employees, from and against any and all losses, damages, liabilities, and expenses arising out of any claim or demand (including reasonable attorneys' fees and court costs), due to or in connection with your violation of this notice or any applicable law or regulation, or third-party right. 

    For further information regarding this notice and referenced guidelines, contact ASUS Legal Compliance Department by registered mail, facsimile, e-mail, or phone at: 

     

    ASUSTeK Computer Inc. 

    Company Representative: xxxx 

    Legal Affairs Center 

    Legal Compliance Department 

    Address: 15, Li-Te Rd., Taipei 112, Taiwan 

    Email: LegalCompliance@asus.com 

    Telephone: (886) 2 2894 3447 

    Fax: (886) 2 2890 7674 

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