How can I place an order?
You may always shop our product from main page through category to find your needs, or, simply search the product you’re interested in.
Member or Guest
Purchase with our membership or feel free to shop as a guest, however, our membership may have you more advantages of shopping here.
Add to cart
Buy by simply click add to cart with chosen product. Your product will be added to cart, don’t worry, you can shop around and add some more items and also add some cool accessories on last glance.
Bring your bag through our fast checkout either membership or as a guest, we provide various shipping and payment methods as service for you.
Place an order
Confirmation mail will be sent right away after an order is placed; however, order detail and progress can always be checked from my purchase account.
Do not worry if you still cannot make up your mind, you can click “heart” aside the product grid or in product page to pick it up later add it to your wish list.
*Please kindly note that submission of an order constitutes an offer to purchase goods or services, subject to acceptance or cancellation by ASUS.
Is it possible to order by phone?
The ASUS Store does not support telephone orders. Please use the online shop to place your orders.
What should I do if my parcel is lost?
Asus will proactively monitor the delivery of your parcel from end to end. If your parcel is not delivered after a certain period of dispatch, Asus will contact courier for information and notify you if we found out that your parcel is lost. If you feel that your parcel is lost or missing, please contact ASUS Support as soon as possible. We will investigate the issue and determine for the next steps. Once we obtain all the relevant information it will take 5 to 7 business days to process.
How do I track my order?
You could track your order by viewing "My Orders" section of your ASUS account. You could also get more detailed information in the courier website.
What should I do if my parcel was damaged upon delivery?
If you noticed that your parcel is damaged when you receive and sign for it, please request the courier to make an abnormal remark on the shipping label. Please keep the original packaging and contact ASUS support right away. When you contact us, please include pictures or evidence along with your claim. Once we obtain all the relevant information it will usually take 5 to 7 business days to process.
What should I do if my tracking has not been updated for an extended period?
If you notice that your tracking number has not been updated for an extended period of time, please contact ASUS Support as soon as possible. Once we obtain all the relevant information it will take 5 to 7 business days to process. We will do our best to handle your case.
What should I do if I received wrong or missing merchandise?
If you received wrong or missing merchandise, please contact ASUS Support right away. When you contact us, please include pictures or evidence along with your claim. Once we obtain all the relevant information it will usually take 5 to 7 business days to process.
What should I do before I sign for your parcel?
First you should confirm the information on the shipping label and the outer packaging, check if there are any breakages or severe damage. If there is anything abnormal, please contact ASUS Support.
What happens if my parcel is returned to warehouse?
Most of our couriers will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable it will be returned to warehouse. Once we received your returned parcel, we will then process a refund to the original account used to purchase the item(s). If you have any questions, please do not hesitate to contact ASUS Support.
What should I do if I didn’t receive an order confirmation e-mail?
Please ensure that the email address on your order is correct or that the email has not been sent directly to a spam folder. You could also go into "My Account" page to query order detail.
What VAT will be applied?
The ASUS Store must comply with the laws concerning VAT, which are determined according to the type of product and the country of delivery. You will be reminded of the VAT rate that applies to your order on the page of your shopping cart before completing your order. The e-mail confirming your order and the e-mail containing your invoice will also remind you of the VAT rate and the total amount of the order.
Why is my order status showing as "Pending" even though I've already paid?
To secure every customer, ASUS payment partner will undergo series of security checks. Please contact ASUS support directly to query pending payment status. Please be noted that ASUS only ship orders after funds have cleared.
Why is my order status showing as "Processing " instead of "Paid"?
When an order shows as "Processing", this is usually due to a faulty connection between the credit/debit card provider's server and our own. Once the payment has been successful, we will update the order status to "Paid". If you don't want to wait, you can cancel the order in the "My Orders" section of your account and place a new one with a different payment method.
I have paid by Wire Transfer; how long will it take to reach you?
The funds will show as debited from your account on the same day that payment has been made, once payment is made it can take between 5 to 7 working days for it to show in our system. You will then receive an order confirmation email and your order will go into processing.
What payment methods are available?
We offer various payment methods. Which is why we have integrated with Payfast and Mobicred which allows you to pay in these simple and convenient payment methods:
Payfast: Credit and Cheque Cards, Instant EFT, Masterpass, Debit Card
MobiCred: Mobicred is an online account that gives buyers access to credit which they can pay use to pay for goods.
How do I request a refund? How long after I request a return will I receive my refund?
If you are within the 14-day refund policy period and would like to request a refund, please contact Customer Service or issue the return session in Myaccount.
Please note, you will be required to provide the following details when requesting a refund:
Reason for return
Serial number of item: (found on the item)
Quantity and names of items to be returned
If you are outside the 14-day refund policy period and the reason for your refund request is due to a technical or quality issue then please contact Technical Support
After the refund has been initiated, the time it will take for your refund to reach you will depend on your method of payment.
Credit Card, PayPal, Debit Card
It can take up to 7 working days after the refund is initiated for the funds to show on your account.
You will be sent an email with a secure link requesting your bank account details for the refund. Once the details have been received from you and the refund has been initiated, it can take up to 14 working days for the funds to be returned to your bank account.
Please note: these timelines are estimate times only.
Does ASUS collect and store my credit/debit card details?
Please note that ASUS never collect your card details. After you confirm your order on the checkout page, you will be redirected to our payment service provider's encrypted page to provide your card details.